Dowling Principles
Use Facts: Our approach is to drive fact-based initiatives that recognise the roles of people, process and technology in taking our clients on the performance improvement journey.
Leverage Experience: We have been able to assemble the experience and expertise to resolve problems for clients that, broadly speaking, have been complex and unconventional. However we are recognised as having specialist skills in our core practices encompassing Strategic Business Analysis, IT Service Transformation, and Supply Chain Transformation.
Apply Fundamentals: We apply the fundamentals of organisational design, easy to use technology, our experience, and our intellect to provide insightful and innovative outcomes that strike a balance between quantitative and qualitative results. We don’t push “out of the box” or silver bullet answers.
Be Hands-On: Dowling’s strength lies in our ability to be a ‘doer’ and a coach, not just an advisor. We are proud to have delivered large programs of work with impressive results across many industries, including fast moving consumer goods, mining and resources, the industrials, national and state government agencies, telecommunications, utilities, pharmaceuticals, health services and many others.
Transfer and Build Knowledge: Dowling places emphasis on transferring knowledge and intellectual property to our clients so that the results are sustainable long after we are gone.
Practice Flexibility: With no fixed ideas about the way in which we engage with our clients, our track record demonstrates significant flexibility in achieving outcomes. In the past we have brought specialist skills to the table, provided an extra pair of hands and acted as an independent advisor.
Be Trustworthy: Our clients are engaged in high impact, high value decision making, operate in highly competitive environments, and trust Dowling to provide advice that meets the demands of their business.
Dowling Values
- Value our clients. By exceeding their expectations and turning clients into references our clients recognise that we hold their business in high-regard. Only delighted clients will invite us back.
- Value our people. As a firm we take pride in our high aptitude people. Our team operates in a high morale environment where people enjoy enhancing their skills and experiences and sharing belief in our strengths and principles, and values.
- Value quality. Providing outstanding work and excellent services with deliverables that exceed expectations.
- Value profitability. Our client’s profitability is of primary concern to our firm, and likewise we value our own growth and profitability which enables us to continue demonstrating our belief in our people, commitment to quality, and exceeding our client’s expectations.
