Dowling conducts a diagnostic of global supply chains operations for one of the world's leading mining companies

In response to market pressures, Dowling develops online trading technology standards and processes to enable integration in the supply chain 

Dowling helps Nyrstar drive competitive advantage through supply chain transformation

Applying lessons learned through carefully crafted and extensive market research, Dowling delivers an Online Strategy for a highly diversified multi-channel organisation

Setting management on-course for better project management and investment decision making, Dowling drives capability improvement and selects a Project Portfolio Management (PPM) technology solution in addressing enterprise-wide challenges facing the project portfolio.

The benefits of a service Catalogue are becoming compelling especially since ITIL V3 brought it out into the open. A particular advantage of a Service Catalogue as a tool is to allow end users to request services. This is often called an Actionable Service Catalogue or Request Management system. CIO’s have realized that Automating Routine Service Requests is a fertile area to find IT productivity improvements. A Service Request management tool is also an ideal place to “lock down” a new business process to sustainably deliver value.  

There is a general consensus in the industry that of the calls to a Service Desk there is a roughly 70:30 split of Incidents (something doesn’t work) vs Requests (I want something new or different).  

Many of the Requests for something new, can be automated because the Service Desk team member is merely “shepherding” the request around the various delivery groups and not adding any significant value.  

By reducing the calls to the Service Desk and automating routine tasks, we have identified significant savings within many organizations.

Apparel and shoe retail businesses have unique requirements for their point of sale (POS) and back office software. There is a complex relationship between product ranges, styles, colours and sizes, which must be accommodated by the software. Selecting a new software package can be a minefield if the business requirements are not fully understood or the vendor package is not fully explored.

Dowling Consulting is able to assist retail businesses thoroughly assess software vendors and the selection of the most appropriate software. With the use of standard assessment templates, developed by Dowling, the requirements gathering is both quick and thorough.

Project management of the software implementation is a crucial lever in a successful implementation. In this paper Dowling Consulting assumed this role on behalf of the business, thus ensuring the business interests are paramount. The project was implemented as a seamless transfer from the old POS and Back Office Systems, with minimal impact on the business operation.